Careful, thoughtful, small, practical efforts

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The vast majority of difficult, important human problems – both inside and outside organizations – are not solved by a swift, decisive stroke from someone at the top. What usually matters are careful, thoughtful, small, practical efforts by people working far from the limelight.

Joseph L. Badaracco, Jr., 2002

From the book Leading Quietly: An Unorthodox Guide to Doing the Right Thing