Careful, thoughtful, small, practical efforts

The vast majority of difficult, important human problems – both inside and outside organizations – are not solved by a swift, decisive stroke from someone at the top. What usually matters are careful, thoughtful, small, practical efforts by people working far from the limelight.

— Joseph L. Badaracco, Jr., 2002

From the book Leading Quietly: An Unorthodox Guide to Doing the Right Thing